Veterinary ESOPs: A Sale Option to Consider
Veterinary ESOPs: A sale option to consider “The Roman Arena was technically a level playing field. But on one side were the lions with all the weapons, and on the…
When the Worst Happens: Responding to Medical Errors
When the Worst Happens: Responding to Medical Errors What do you do when a serious mistake occurs that threatens the health of a patient? Studies in human healthcare and a…
Who Is Buying Veterinary Hospitals?
For a long time, the biggest group buying veterinary hospitals was VCA. As a publicly traded company, it was easy to get information about their growth and their purchases. In…
Stories of Women Veterinary Owners: Lucy Henney, DVM DACVS
Women Veterinary Owners For several years, my business partner and I were members of a veterinary management study group. This was a great experience and we learned an amazing amount…
Reducing veterinary medication errors: Four important actions
Reducing veterinary medication errors: Four important actions Most healthcare workers, human and veterinary, have witnessed or been a part of a medication error. A 2012 human study estimated that preventable…
Radical Candor – Speaking Directly and Caring Personally
“Nobody cares how much you know, until they know how much you care.” – Theodore Roosevelt Radical Candor I am a business book junkie. When my business partner and I…
Why Veterinarians should control Veterinary Hospitals
Why Veterinarians should control Veterinary Hospitals The Myth of the paired administrator and medical leader For many years the mantra in human medicine has been that hospitals run best when…
Why High Quality does not mean High Cost
Why High Quality does not mean High Cost A veterinarian recently said to me, “Maybe we are trying to so hard for high quality that we are just pricing ourselves…
Creating Joy in Work – Critical issues
Last week I discussed IHI Framework for Improving Joy in Work and it’s relevance to the veterinary profession. The purpose of the study was identify concrete ways healthcare leaders can …
Creating Joy in Work – The Approach
“It has long seemed a paradox to me that such depletion of joy in work can pervade as noble and meaningful an enterprise as health care. What we in the…