When a medical mistake happens, it is tempting to just urge staff to be more careful. You'll be more effective if you look at why and at system changes.
As I mentioned last week, I am an Atul Gawande “groupie.” His book, The Checklist Manifesto, convinced me that checklists are key to how we improve the quality of care.…
“Arriving at meaningful solutions is an inevitably slow and difficult process. Nonetheless what I saw was: better is possible. It does not take genius. It takes ingenuity. And above all,…
“Furthermore, the evidence suggests that system formation has primarily served to increase market power, not improve patient care quality or hospital efficiency, at least in the short run. ” –…
Are you listening to your clients? I am proud of my listening skills with clients. I feel that I ask open ended questions, listen to client’s stories, and craft appropriate…
The importance of compliance As discussed previously, I define quality as safe, reliable and effective healthcare that puts pets and their families first. I have discussed some strategies for improving…
Chief Veterinary Technician Officers Today I am going to take a break from the veterinary debt issue. National Veterinary Technician week is my opportunity to advocate for technician leaders. In…
Prognosis and outcome – Using evidence, technology and research to help clients make good decisions Several years ago, when I was the medical director of my former hospital, I received…
Preventing infectious disease spread in your veterinary hospital: Five rules to follow Canine influenza outbreaks across the country have shown us how rapidly a respiratory disease can spread when community…