Who is Buying Veterinary Hospitals – The Update
Who is buying veterinary hospitals Eight months ago, I compiled a list of large veterinary groups, the number of hospitals they controlled, and their financial backing. This blog on who…
Understanding Competitive Advantage
Several years ago, I went to a great lecture about understanding competitive advantage. It really changed the way I thought about our business and about who we wanted to be. …
The Answer to the Ultimate Question of Life, the Universe, and Everything: Checklists
As I mentioned last week, I am an Atul Gawande “groupie.” His book, The Checklist Manifesto, convinced me that checklists are key to how we improve the quality of care.…
Five lessons for being a Positive deviant
“Arriving at meaningful solutions is an inevitably slow and difficult process. Nonetheless what I saw was: better is possible. It does not take genius. It takes ingenuity. And above all,…
The Impact of Consolidation on Price and Quality
“Furthermore, the evidence suggests that system formation has primarily served to increase market power, not improve patient care quality or hospital efficiency, at least in the short run. ” –…
Truly Listening
Are you listening to your clients? I am proud of my listening skills with clients. I feel that I ask open ended questions, listen to client’s stories, and craft appropriate…
Giving Thanks for Veterinary Community
Giving Thanks for Community Thanksgiving is my favorite holiday. I love Thanksgiving because it is about coming together in community and giving thanks. It is about being grateful for hard…
Quality doesn’t stop at the door: Supporting treatment compliance
The importance of compliance As discussed previously, I define quality as safe, reliable and effective healthcare that puts pets and their families first. I have discussed some strategies for improving…
Playing Big: Practical Wisdom for Women
Why Women Need to Play Big As mentioned previously, I am a business book junkie. I love to read and I find I learn best in reading books from lots…
Thoughts on giving to your Alma Mater: Veterinary Scholarships and Capital Projects
The Role of Veterinary Scholarships in minimizing veterinary debt A couple of weeks ago, I discussed the importance of state and federal spending in minimizing veterinary debt. State support…